Misplaced your card? Noticed something suspicious? We've got your back!
Whether your Ellafi debit or credit card is lost, stolen, or potentially compromised, we're here to help you take the next steps to protect your account and get back to your day. Reporting your card as soon as possible can help prevent unauthorized transactions and keep your finances secure.
Report a Lost or Stolen Card
If your debit or credit card is missing, stolen, or you notice suspicious activity, please contact us immediately so we can help protect your account.
Lost or Stolen Debit Cards:
Lost or Stolen Credit Cards:
When calling, please have your name, member number, and any other relevant information available to help us assist you. You don't need to know your missing card number to report it.
Lost Your Debit Card? Go Digital!
A new card, without the wait!
Losing your debit card doesn't have to put your plans on hold! With Ellafi's new Digital Card Issuance feature, you can report a lost or stolen debit card, request a replacement, and instantly access your new digital card right through Ellafi Online & Mobile Banking.
Simply view your new card details and manually add them to your preferred digital wallet, such as Apple Pay®, Google Pay™, or Samsung Pay®. Once successfully added and verified, you can start making eligible purchases without waiting for your physical card to arrive!
Your replacement physical debit card will be mailed to your address on file and typically arrives within 7–10 business days.
How to Get Your New Digital Debit Card
- Log In: Access Ellafi Online Banking or the Ellafi Mobile App.
- Visit Cards: Navigate to the Cards section and select your debit card.
- Report Your Card Lost or Stolen: Follow the prompts to report your card lost or stolen and request a new one.
- Access Your New Card: Once issued, securely view your new digital debit card details.
- Add to Your Digital Wallet: Manually enter your new card details into Apple Pay, Google Pay, or Samsung Pay to start making eligible purchases once verified.
Think Your Card Information Has Been Compromised?
Even if your card isn't physically missing, it's important to act quickly if you notice unfamiliar transactions or suspect your card information has been exposed.
Here are a few steps you can take to help protect yourself:
- Report Suspicious Activity: Contact Ellafi immediately if you notice transactions you don't recognize.
- Review Your Accounts: Check your recent transactions in Ellafi Online & Mobile Banking for unusual activity.
- Update Your Payments: If your card is replaced, remember to update any recurring payments or subscriptions with your new card information.
- Stay Alert: Keep an eye on your accounts and report any additional suspicious activity.
Additional Protection: Contact the Credit Bureaus
If you believe your personal information has been stolen or your identity has been compromised, consider placing a fraud alert on your credit reports and reviewing them for unfamiliar accounts or activity.
You can contact the three major credit bureaus directly:
- Equifax: (800) 525-6285
- Experian: (888) 397-3742
- Transunion: (800) 680-7289
You can also visit AnnualCreditReport.com to access your credit reports and review them for suspicious activity.
Questions? We're Just a Call Away!
We're here to help you feel confident and secure, even when the unexpected happens. If you have questions about your card, need assistance with a replacement, or want help reviewing suspicious activity, our team is ready to help.
Digital Card Issuance is subject to card eligibility and successful security verification. Digital wallet availability and functionality depend on device compatibility, wallet provider requirements, and successful card verification. Certain transactions may require a physical debit card.
Apple, the Apple logo, iPhone and iPad are trademarks of Apple Inc., registered in the U.S. and other countries. Apple Pay and Touch ID are trademarks of Apple Inc.
Google Pay is a trademark of Google LLC. Android, Google Pay, and the Google Logo are trademarks of Google LLC.
Samsung, Samsung Pay, Galaxy S (and other device names) and Samsung Knox are trademarks or registered trademarks of Samsung Electronics Co., Ltd. Other company and product names mentioned may be trademarks of their respective owners. Screen images are simulated; actual appearance may vary. Samsung Pay is available on select Samsung devices.