Get answers to common questions about our Mobile Banking app, including how to download the app, check balances, transfer funds, deposit checks, and manage your accounts securely from your mobile device.
How do I download the Mobile Banking app?
You can download our Mobile Banking app from the App Store (for iOS devices) or Google Play Store (for Android devices). Just search for our name and look for our official logo or click on the app stores below.
Temporary Ellafi mobile banking app:
How do I enroll in Mobile Banking?
If you’re already enrolled in Online Banking, simply log in to the app using your existing username and password. If you’re a new user, follow the enrollment prompts on the app.
Can I deposit checks using Mobile Banking?
Yes! With Mobile Deposit, you can deposit checks anytime by taking a photo of the front and back of the check using the app. Make sure to endorse the back with your signature and write “For Mobile Deposit Only.”
Is Mobile Banking secure?
Yes. Our Mobile Banking app uses encryption, security safeguards, and login protections like fingerprint or face recognition (if available on your device) to help keep your information safe.
What can I do in the Mobile Banking app?
With our app, you can check account balances, view transaction history, transfer funds, pay bills, deposit checks, and more — all from your mobile device.
How much does it cost to use Mobile Check Deposit?
There is no fee to use Ellafi Federal Credit Union's Mobile Check Deposit. However, standard wireless carrier data and charges apply; so please make sure you understand the terms of your mobile agreement before using the Mobile Check Deposit.
How many checks can I deposit using the Mobile Check Deposit?
You can deposit as many checks as you'd like up to your personalized deposit limit. However, you can only deposit one check at a time.
What types of checks cannot be scanned using Mobile Check Deposit?
- Checks payable to any person or entity other than the person or entity that owns the account that the check is being deposited into.
- Checks containing an alteration on the front of the check or item, or which you know or suspect, or should know or suspect, are fraudulent or otherwise not authorized by the owner of the account on which the check is drawn.
- Checks payable jointly, unless deposited into an account in the name of all payees.
- Checks previously converted to a substitute check, as defined in Reg. CC.
- Checks drawn on a financial institution located outside the United States.
- Checks that are remotely created checks, as defined in Reg. CC.
- Checks not payable in United States currency.
- Checks dated more than 6 months prior to the date of deposit.
- Checks or items prohibited by Credit Union’s current procedures relating to the Services or which are otherwise not acceptable under the terms of your Credit Union account.
- Checks payable on sight or payable through Drafts, as defined in Reg. CC.
- Checks with any endorsement on the back other than that specified in this agreement.
- Checks that have previously been submitted through the Service or through a remote deposit capture service offered at any other financial institution.
- Checks or items that are drawn or otherwise issued by the U.S. Treasury Department.
- Checks that are prohibited by the Credit Union's current Membership Agreement with you.
- Checks that are in violation of any federal or state law, rule, or regulation.
What should I do with a check after I deposit it?
We recommend you note on the back that it was deposited via Mobile Check Deposit, the date deposited and the confirmation number from the Mobile Check Deposit system. We further recommend you retain the check for 60 days, after which you can destroy it.
When are funds available that have been deposited through Mobile Check Deposit?
Funds have a 2-3 business day hold placed (depending on item) as the check runs through verification processes.
I made a deposit but received an error. What do I do?
There are several verifications performed on the check image that may result in errors or warning messages. Please follow the prompts that appear in the message and continue. If the issue persists or you’re unable to complete the deposit, contact us for assistance.