Have a question? We have your answer. Here are the answers to common questions about your Ellafi Federal Credit Union account, online banking, bill pay, and mobile check deposit. If you have a question that is not answered here, please call us at (860) 346-6614 or use our secure contact form and we will be happy to assist you.
Ellafi Rebrand
Have Questions? We’ve Got Answers.
Welcome to the Ellafi FAQ hub — your go-to spot for quick, helpful answers about who we are, what we offer, and how we’re here to support you. Whether you’re curious about the rebrand, your accounts, or new features, we’re here to make things simple and clear.
635D S Main St ATM Changes
The ATM/ITM at our 635D South Main Street location has been permanently taken out of service. We apologize for the inconvenience and appreciate your understanding. To better serve you, a secure, after-hours card reader is now available at our Main Office at 524 South Main Street, providing ATM vestibule access daily from 5am–9pm. Additionally, a night drop box remains available at 635D for after-hours deposits, which are processed the next business morning.
Account Questions
Have questions about your account at Ellafi Federal Credit Union?
Bill Pay Questions
Here are simple, straightforward answers about Bill Pay from Ellafi Federal Credit Union.
E-Statements
Ellafi Federal Credit Union members can monitor their bank account activity through electronic statements.
Making an Online Appointment
Do you have questions about your account? Do you need to apply for a loan or a credit card? If you schedule an appointment online, you can choose the time and date that works best for your schedule.
Ellafi FCU Rewards
By being a checking account holder, Ellafi FCU will automatically reward you one point for every dollar you spend using your debit card, which you can redeem for great gifts, gift cards, travel, and more!
Think of it as our way of saying thanks for being a loyal member!
Answers to Questions about Ellafi FCU Rewards
Credit Score
Credit Score powered by SavvyMoney® is available through Ellafi FCU online and mobile banking to Ellafi FCU members over the age of 18. Credit Score is a free service offered to help you understand your current credit score, give access to your full credit report, provide credit monitoring alerts, show you how you can improve it and see ways you can save money on new and existing loans with Ellafi FCU.
Contactless Payments
Your Ellafi FCU Visa Debit Card has contactless payments built-in to help limit your contact with physical buttons. The embedded chip technology helps to speed up and secure your transactions.
Contactless payments are easy and fast with no hassles. Just tap, pay and go.